Water Cleanup Company Privacy Policy

Last Updated: January 1, 2025

1. Introduction & Operational Scope

This Privacy Policy explains how Water Cleanup Company ("we," "us," "our," or "the Company"), operating the website https://watercleanupcompany.com, collects, processes, stores, and safeguards personal information obtained through our digital channels and telephone dispatch lines (including (855) 563-0161).

Water Cleanup Company operates as an independent dispatch and contractor referral network. We connect residential homeowners, commercial property managers, and facility supervisors across the United States with independent, professional water damage cleanup and property restoration specialists. By using our website, submitting an emergency mitigation form, or calling our telephone dispatch line, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to evaluate your water damage emergency, facilitate prompt contractor dispatch, and deliver responsive customer coordination. This includes:

A. Information You Voluntarily Provide

• Contact Information: Full name, telephone number, email address, physical property address, city, state, and postal code.
• Property & Damage Details: Estimated affected square footage, source of water intrusion (e.g., burst supply pipe, water heater failure, basement seepage, sewer backup, storm floodwater), approximate depth of standing water, affected structural building materials (drywall, hardwood, carpet, subflooring), and whether an active insurance claim is underway.
• Communications Records: Content of emails, text messages, inquiry form submissions, and customer service requests submitted through https://watercleanupcompany.com.

B. Telecommunications & Call Recording Data

When you call our emergency dispatch line at (855) 563-0161, our telecommunications carriers automatically record telephony routing data, including your incoming caller ID, originating phone number, call duration, timestamp, and geographic area. Telephone calls may be recorded and monitored for quality assurance, dispatcher training, dispute resolution, and referral verification.

C. Automatically Collected Technical Information

When you browse https://watercleanupcompany.com, our web servers and analytics tools automatically collect standard web usage metrics:

• Internet Protocol (IP) address and approximate geographic location derived from IP.
• Browser type, version, device manufacturer, operating system, and screen resolution.
• Referring webpage URLs, exit pages, clickstream events, search engine queries, and browsing timestamps.

3. How We Use Collected Information

Information collected through Water Cleanup Company is used strictly for legitimate business and operational purposes:

• Contractor Matching & Dispatch: Connecting property owners with independent regional restoration contractors equipped with industrial submersible pumps, high-volume air movers, and commercial LGR dehumidifiers to perform on-site water extraction and structural drying.
• Emergency Support & Estimate Coordination: Responding to emergency mitigation inquiries, confirming site access, and relaying moisture mapping or mitigation timelines.
• Service Verification & Quality Assurance: Reviewing recorded telephone dispatch calls to ensure customer inquiries are handled accurately, courteously, and promptly.
• Network Security & Fraud Prevention: Detecting spam form submissions, preventing automated bot traffic, and protecting our infrastructure against cybersecurity threats.
• Legal & Regulatory Compliance: Satisfying insurance documentation requirements, complying with applicable federal telecommunications laws, and enforcing our Terms of Service.

4. Information Sharing & Third-Party Disclosure

We handle property and project information with professional confidentiality. We disclose your information only under the following circumstances:

A. Independent Restoration Contractors & Service Partners

To fulfill your request for water damage cleanup, water extraction, structural drying, or sewage remediation, we share your contact information, service address, and damage details with independent restoration contractors operating within your local jurisdiction. These independent contractors use your information solely to conduct on-site moisture inspections, provide project estimates, and execute restoration services.

B. Technology & Telecommunications Vendors

We work with trusted third-party technology providers who support our digital infrastructure, including cloud hosting vendors, telephony routing platforms, customer relationship management (CRM) software, and website analytics providers. These vendors access data strictly under confidentiality agreements to perform services on our behalf.

C. Legal Requirements & Safety Enforcement

We may disclose personal data if required by law, court order, subpoena, or government regulatory agency, or if we believe disclosure is necessary to investigate illegal conduct, protect the safety of technicians and property occupants, or defend our legal rights.

D. No Sale of Personal Information

Water Cleanup Company does not sell, rent, lease, or trade personal customer data to third-party data brokers or marketing firms for unrelated commercial solicitations.

5. Cookies and Web Tracking Technologies

https://watercleanupcompany.com uses standard web browser cookies and similar tracking identifiers to optimize website navigation, analyze traffic patterns, and measure marketing performance. A cookie is a compact text file stored on your computer or mobile device.

• Essential Cookies: Required for fundamental site performance, page routing, and secure SSL/TLS connections.
• Performance & Analytics Cookies: Enable us to monitor visitor volume, popular service pages, and geographic visitor distribution to improve website responsiveness.

You can adjust your browser settings to decline cookies or alert you when cookies are being transmitted. However, disabling cookies may impact your browsing experience and certain interactive features of our website.

6. Telephone Consumer Protection Act (TCPA) Consent

By dialing (855) 563-0161 or submitting your contact telephone number through any web form on https://watercleanupcompany.com, you provide express written authorization for Water Cleanup Company and our affiliated network of independent restoration contractors to contact you via telephone call or SMS text message at the telephone number provided. This contact is strictly related to your emergency water damage inquiry, property inspection, moisture assessment, and restoration estimate. You acknowledge that consent is not a mandatory condition of purchasing any service, and you may revoke consent at any time by notifying dispatch or replying STOP to any text message.

7. Data Security Safeguards

We maintain industry-standard physical, electronic, and managerial safeguards to protect personal information against unauthorized access, alteration, destruction, or disclosure. All web traffic to https://watercleanupcompany.com is encrypted using Secure Sockets Layer / Transport Layer Security (SSL/TLS) protocols. However, no digital transmission across the public internet or wireless network is 100% impenetrable; therefore, we cannot guarantee absolute security against malicious third-party attacks.

8. Data Retention

We retain personal contact details and call logs only as long as necessary to fulfill the purposes outlined in this policy, support ongoing contractor dispatch operations, resolve disputes, satisfy insurance audit timelines, and comply with statutory legal requirements.

9. State Privacy Rights (California, Virginia, Colorado & Others)

Depending on your state of residence, you may have specific statutory privacy rights regarding your personal information:

• Right to Know / Access: You may request disclosure of the specific categories and pieces of personal information collected about you over the preceding twelve months.
• Right to Correction: You may request correction of inaccurate personal records.
• Right to Deletion: You may request deletion of your personal information, subject to statutory exemptions (such as completing an ongoing property restoration or complying with financial recordkeeping laws).
• Right to Non-Discrimination: We will not deny services, charge different prices, or provide a lower quality of service for exercising your privacy rights.

To exercise your statutory privacy rights, submit a written request via email to contact@watercleanupcompany.com or call our dispatch office at (855) 563-0161.

10. Children's Online Privacy Protection (COPPA)

https://watercleanupcompany.com is directed exclusively to property owners, facility managers, and adults aged 18 and older. We do not knowingly solicit or collect personal information from individuals under the age of 18. If we discover that personal data of a minor has been collected without parental consent, we will immediately purge that information from our records.

11. Revisions to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at our discretion to reflect advancements in technology, updates to operational procedures, or changes in legal standards. Revised versions will be published directly on this page with an updated "Last Updated" date. Continued use of our website or phone lines following the posting of revisions constitutes acceptance of the updated terms.

12. Contact Information

If you have questions, comments, or requests concerning this Privacy Policy or our data handling practices, please contact our dispatch administration team: